Privacy Policy

SMS Communication Policy & Privacy Notice

SMS Communication Policy & Privacy Notice

Switch Appliance Repair LLC

At Switch Appliance Repair LLC, we respect your privacy and are committed to transparent communication. This page outlines how we use text messaging (SMS) and how your information is collected, used, and protected.

1. Purpose of Text Messages

By providing your mobile number, you consent to receive text messages from us for the following purposes:

  • Appointment confirmations and reminders

  • Notices when a technician is on the way

  • Updates on the status of your repair

  • Service follow-ups and occasional promotions (if you opt in)

2. Data We Collect

When you engage with us through SMS, we may collect:

  • Your name

  • Mobile phone number

  • Appointment details (such as service address, date, and time)

This data is collected through our website, service forms, or third-party tools.

3. How We Use Your Information

We use your mobile number only to:

  • Confirm and remind you of service appointments

  • Notify you of technician arrival

  • Follow up after service

  • Send offers (only with your explicit opt-in)

We do not share, sell, or rent your personal information to third-party marketing companies.

4. Message Frequency & Charges

  • Message frequency may vary based on your service interactions

  • Standard messaging and data rates may apply

  • Check with your mobile carrier for any applicable fees

5. Opt-Out Instructions

You may opt out of SMS messages at any time using one of these methods:

You will receive a confirmation message when you’ve been removed from our SMS list. To re-subscribe, reply with START.

6. Data Protection

Your personal data is stored securely and accessed only by authorized team members. We take reasonable steps to protect it from unauthorized access or disclosure.

7. Policy Updates

We may update this policy as needed. Any revisions will be posted on this page and apply to all future SMS communications.

Need Help?

If you have any questions or concerns about your data or our messaging policy, please contact us: